Respond consistently
Give customers a dependable starting point for common enquiries while keeping the language natural and relevant.
What we do
Guide customer conversations in WhatsApp
WhatsApp flows
Turn WhatsApp into a guided business channel for enquiries, orders, updates and support.
Start a WhatsApp flow briefWhat it is
A WhatsApp flow guides a customer through a clear conversation, gathers the details the business needs and connects the result to the right person or system. It should make service easier without trapping customers inside automation.
What it should change
A useful WhatsApp flow keeps the conversation simple and the handoff clear
Gather useful details
Ask only for the information needed to quote, book, order, route or continue the customer’s request.
Guide the next action
Help the customer choose an option, complete a structured step or understand what will happen next.
Hand over with context
Move complex, sensitive or unusual conversations to a person without making the customer start again.
What we can create
Built around the real job
We design the conversation, business rules, integrations and human handoff as one customer journey.
- Lead and enquiry qualification
- Quote and booking intake
- Order and service updates
- Guided product or service selection
- Frequently asked questions with handoff
- Follow-up and customer feedback flows
The first release
Start with the smallest version that proves the work
The first release should handle one high-volume customer journey from the opening message to a useful outcome or human handoff. It must respect WhatsApp platform requirements and the business’s real response capacity.
What we decide first
- Where the customer enters the conversation
- Which details the business genuinely needs
- What can be guided or automated safely
- When and how a person takes over
WhatsApp flows brief