Use approved knowledge
Answer or work from the business information, policies and source material that has been deliberately provided.
What we do
Use AI for defined tasks with human oversight
AI agents
Use AI for a defined job, with the knowledge, boundaries and human oversight needed to make it useful.
Start an AI agent briefWhat it is
An AI agent is a system that can interpret a request, use approved business context and take or prepare specific actions within set limits. It is not a general chatbot added to a business without a clear job or source of truth.
What it should change
A trustworthy AI agent knows its job and its limits
Handle a defined task
Qualify an enquiry, retrieve information, structure an intake or prepare work for review instead of trying to do everything.
Keep people in control
Require review or handoff where a decision is sensitive, uncertain, high impact or outside the agent’s authority.
Improve through evaluation
Test the agent against realistic conversations and known outcomes before expanding what it may do.
What we can create
Built around the real job
We combine the conversation, business rules, approved knowledge and human handoff into one controlled experience.
- Business knowledge assistants
- Lead and enquiry agents
- Customer support triage
- Document and information extraction
- Internal drafting assistants
- Agents that prepare workflow actions
The first release
Start with the smallest version that proves the work
The first release should prove one valuable task with clear source material, strict boundaries, realistic evaluations and an obvious human fallback. Broader access or actions should be earned through evidence.
What we decide first
- The exact job the agent should perform
- Which sources it may rely on
- Which actions it may prepare or complete
- What it must never decide and when a person takes over
AI agents brief